Shipping & Returns

Refund and Returns Policy

Overview:

Our refund and return policy for physical products is valid for 10 days from the purchase date. If 10 days have passed since your purchase, we cannot offer a full refund or exchange. All promotional purchases of products are final sale and non-refundable.

Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition as when received, and in its original packaging. Proof of purchase is required.

Partial Refunds:
Partial refunds may be issued for:

  • Items not in their original condition, damaged, or with missing parts not due to our error.
  • Items returned more than 10 days after delivery.

Refunds:
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days and credited to your original payment method.

Late or Missing Refunds:
If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company, as it may take time before your refund is officially posted.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at lavishlipbeauty@gmail.com.

Sale Items:
Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges:
We replace items only if they are defective or damaged. For exchanges, please email lavishlipbeauty@gmail.com and send your item to:
Lavish Lip Beauty: 12232 53 street, Edmonton, Alberta, Canada, T5W3M2

Shipping Returns:
To return your product, please mail it to:
Lavish Lip Beauty: 12232 53 street, Edmonton, Alberta, Canada, T5W3M2

Return shipping costs are the customer's responsibility and are non-refundable. If a refund is approved, return shipping costs will be deducted.

Shipping times for exchanged items may vary. For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Need Help?
For questions related to refunds and returns, contact us at lavishlipbeauty@gmail.com.